Home Complaints

We pride ourselves on the services we provide to our clients and we hope that you do not have cause to complain. In the unlikely event that you are not satisfied about something we have or haven't done, we have a set procedure to follow. Please contact our office for details.

Some clients are able to take unresolved complaints to the Financial Ombudsman Service (FOS).

You can contact FOS using the various methods below and we have provided a brief guide to their service (click here) and a link to their website (click here).

By phone

Monday to Friday ‐ 8am to 8pm and Saturday ‐ 9am to 1pm

  • 0800 023 4 567 (calls to this number are now free on mobile phones and landlines)
  • 0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers)
  • or from abroad on +44 20 7964 0500

By post

The Financial Ombudsman Service
Exchange Tower
E14 9SR

Online Dispute Resolution Regulation

The Online Dispute Resolution Regulation (ODR) is linked to ADR and applies to disputes about online contracts (both in the UK and the EU).

An online platform has been established to facilitate communication between parties and the certified ADR provider.

All businesses that allow consumers to complete a purchase online need to provide a link to the platform on their website.

Where we allow online purchases, we will include this link on our website (click here).


Live Help

Methods of Payment

We accept the following methods of payment:

You can also make payments via Cheque.

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