We pride ourselves on the services we provide to our clients and we hope that you do not have cause to complain. In the unlikely event that you are not satisfied about something we have or haven't done, we have a set procedure to follow. Please contact our office for details.
Some clients are able to take unresolved complaints to the Financial Ombudsman Service (FOS).
Monday to Friday ‐ 8am to 8pm and Saturday ‐ 9am to 1pm
The Financial Ombudsman Service
Online Dispute Resolution Regulation
The Online Dispute Resolution Regulation (ODR) is linked to ADR and applies to disputes about online contracts (both in the UK and the EU).
An online platform has been established to facilitate communication between parties and the certified ADR provider.
All businesses that allow consumers to complete a purchase online need to provide a link to the platform on their website.
Where we allow online purchases, we will include this link on our website (click here).
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